Returns & Refund Policy

Right of Withdrawal

Under the EU Consumer Rights Directive, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.

How to Request a Return

To exercise your right of withdrawal, please contact us within 14 days of receiving your order at:

Email: krutousoxana2020@gmail.com

Please include your order number and the reason for your return request.

Return Shipping Costs

Unless the item is faulty or damaged, return shipping costs are the customer's responsibility.

We recommend using a tracked shipping service, as we cannot be held responsible for returned parcels lost in transit.

Return Address
The return address will be provided once your return request has been approved.

Condition of Returned Items

Returned items must be:

• Unworn

• Undamaged

• Returned in their original packaging

We reserve the right to reduce the refund if the item shows signs of use beyond what is necessary to inspect it.

Refunds

Once your returned item has been received and inspected, your refund will be processed within 14 days using the same payment method used for the original purchase.

Personalised Items

Custom-made or personalised jewellery is not eligible for return or withdrawal, in accordance with Article 16(c) of EU Directive 2011/83/EU.

Faulty or Damaged Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery and include clear photos showing the issue.

In these cases, we will cover the return shipping costs and work with you to resolve the problem as quickly as possible.